Shipping and Delivery

Evie Wants, wants you to get your products as soon as possible. We endeavour to ship all products within twenty four hours of the order being placed. If your order, being dispatched is delayed for any reason one of our customer care team representatives will endeavour to contact you and advise you of the dispatch date.

Any order over $200 will receive free shipping. For all other orders below $200 a $10 postage fee will be incurred.

Please do not worry, all our packaging is discreet, with no identifying branding on the outside packaging. After all who wants everyone to know what you are purchasing.

All our products are shipped with Australia Post, utilising parcel post. The delivery times range from two to five business days in metropolitan areas, delivery times outside of these areas range from five to ten business days however it could take a little longer in remote areas, after all Australia is a big country and some deliveries will unfortunately take a little longer to get to some places than others.

Over holiday periods and during busy seasonal periods these delivery times might not always be achievable.

We ship to Australian post office boxes and to both private and business street addresses.

Please ensure that when you enter your address details you enter these carefully and correctly when placing your order. We cannot accept responsibility for extra shipping costs incurred as a result of insufficient or incorrect address information.

If your parcel is returned to us because your order did not contain sufficient or complete information, one of our customer care team representatives will contact you by email, however for us to ship this back out to you it will incur an additional postage and handling fee of $10 regardless of the value of your order.

All deliveries will require a signature upon delivery. If you are not available to take delivery of your parcel then a calling card will be left for you to collect your parcel from your nearest post office. There is no additional charge for this collection service from the post office.

Once your product has been dispatched a tracking number and link will be supplied to you via email, so you can track your product. Or you can login to our member’s site and track your order through this.

If you have not received your product within ten to fifteen days please email us and inform us of the order number, and that you have not received delivery of your order and we will chase everything up with Australia post directly.

Unfortunately we do not ship internationally at the moment. We are however investigating our options for the future. So please be patient with us while we work on this.

If in the unlikely event that we are unable to fulfil your order, then you will be notified via email within one business day and we will work with you to ensure you get a product that best suits your needs, if we are unable to fulfil this then a full refund is available, whichever you prefer.

Returns Policy

Evie Wants tries everything to ensure that you are delighted with your purchase, and wants to ensure that you remain delighted with this purchase. However there are occasions where products are faulty, and as such require replacing.

We will try everything to ensure that any faulty products are replaced during the warranty period of the product. Majority of the sex toys that we stock carry a one year warranty, so that means that you have the comfort of a one year warranty from the date of purchase on these specific products.
All other faulty products carry a thirty day returns policy.

We would love to please everyone and it is our business to ensure that you are pleased in every way, regrettably some items cannot be returned (unless the product is faulty), due to health and hygiene reasons we cannot exchange used products or “change of mind” products. These include adult toys and any liquid (perfumes, massage oils, lubricants etc).

If the item purchased, is within the warranty period of receipt (sex toys – one year, all other products – thirty days) and the faulty product is due to a manufacturing defect or fault, please return these to us and we will replace it with an identical product, if we cannot replace it with an identical product, we will offer you the choice of another product of the same value, or we will offer you a full refund.

Things to check

Before you start the process for returning your faulty product to us, could we please ask you to do a quick check of the following:

• Ensure that the correct batteries are being used within your product. AA and AAA batteries do look similar.
• Are the batteries inserted the correct way ? The majority of toys have + / – indicators. In some toys all batteries are inserted with the terminals facing the same way e.g. ++, while other toys have the batteries in alternate directions e.g. + –
• Check your batteries. Ensure that they are changed. If you are unsure, then replace them with a new set of batteries.
• Ensure that the battery connections have not been exposed to moisture and that they are dry.
• Some lids shut with a “click” to lock them in place, so please ensure that the lid is closed correctly.
• If the toys has come with directions, please read these, as some of the new toys come with a locking sequence such that 2 buttons must be held down to unlock before power will come on.
• If all these measures fail and the item is still within its warranty terms then please let us know.

Please note that goods should be returned in a good condition, and in their original, undamaged packaging along with your completed returns form. Please make sure you return your items to us within the warranty period after having notified us of your intention via email. Returns outside these timeframes may be accepted at our own discretion and may only be refunded as an online store credit.

All faulty returns within the warranty period are free within Australia.

Please return all products to the following address:
Evie Wants
PO BOX 4075
South Maroubra LPO
NSW 2035
Australia

Privacy Policy

Evie Wants®, wants to ensure you that your information is as secure as possible when processing any payments on our online store. All credit card payments are processed via the PayPal payment gateway, which uses Secure Socket Layers (SSL) with 256-bit encryption for safe and secure online shopping. No credit card information is supplied to or stored with Evie Wants®.

Please rest assured that any personal details supplied to Evie Wants® when registering an account is stored in a secure area of our website. This information supplied to Evie Wants® is used to help us facilitate order processing for future purchases which will make your next check out all the more enjoyable as majority of the fields requiring information will be pre-populated for you.

The type of information that we collect from customers is your name and surname, contact information including email address and demographic information (address and postcode).

Information supplied to Evie Wants® is used to contact customers about new ranges, special offers and any other promotions or surveys that we may have. By entering your email address to any part of our website, you accept to receive news and promotional updates from us. If you do not wish to receive this information, users can request to be removed from receiving future promotional or news emails. This can be done by using the unsubscribe me at the bottom of every news or promotional email that is sent out, or by selecting to opt out of any marketing and promotional notifications.

All information collected by us is used for record keeping, helping us improve our product range and most importantly of all, improve our customer experience.

Individual user information is never disclosed, shared, sold or passed on to any third parties. All user information will remain confidential at all times.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible so we can correct any information found to be incorrect.

Other websites links

Our website may contain links to other websites of interest. Once you have used these links and left our site, we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and as such these sites are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.

Policy changes

This policy may change at any time by updating this page. Please refer back to this page from time to time to ensure that you are still completely happy with our privacy policy.

Disclaimer

Coan Group Pty. Ltd. operating as EvieWants.com® provides this website as a guideline for convenience only and not as professional advice. By using and purchasing from this site the user agrees that they are over eighteen years of age and can lawfully enter into buying goods lawfully under Australian Law. By accessing our site the user agrees to the terms set out in this disclaimer and within our privacy policy. If you disagree to any of part of these terms and conditions, then please refrain from using our site.

The user of this site agrees that by receiving or reading information and material within this website agrees not to act solely on this information alone, without first satisfying herself / himself by independent research or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user, and her/ his general fitness or medical condition.

EvieWants.com® takes no responsibility and assumes no liability for any damage caused by misuse or incorrect installation of products. The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against any director, representative or employee of Coan Group Pty. Ltd. or EvieWants.com® for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of Coan Group Pty. Ltd. or any other cause whatsoever.

This website contains material which is owned and licenced to Coan Group Pty. Ltd. this material includes but is not limited to design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with copyright notice. Any and all trademarks reproduced within this website which are not the property of or licenced to the operator are all acknowledged on this website.

This website from time to time may also include links to third party suppliers/vendors. These links are supplied for your convenience to provide further information to you the user. They do signify that we endorse these website(s). We are not responsible for the content within these linked sites.

The terms EvieWants.com® are trademarks of Coan Group Pty. Ltd.